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Applicable to owners, operations managers and Front-of-House managers of an independent Wellness locations or Wellness groups.

Get a 25% discount on VOCA’s Insight Manager set-up just contact Nicholas directly.

Typical Wellness Business Call Management Profile
Many wellness businesses face challenges in call management, often struggling with missed calls, inconsistent handling, and unclear processes. There’s typically an imbalance between answered and missed calls, with the latter having a measurable impact on lost revenue and missed opportunities.

The Client Journey
Every call reflects a client’s mindset and needs. How calls are answered—or not—affects their perception, loyalty, and likelihood to return. Even a missed call notification can show care, while consistent messaging across open, busy, and closed periods strengthens the brand experience.

Using Call Data Touchpoints to Maximise Opportunities
A live, interactive call log helps businesses follow up promptly and effectively. Analysing call trends reveals client intent, allowing you to identify high-value clients and respond in a more personalised way.

Using KPIs to Systemise Call Handling and Promote Accountability
Tracking missed call rates, responsiveness, and follow-ups drives performance. KPIs, along with call recordings, support team accountability, training, and quality assurance.

• Understanding the power of elevated structured client journey, for open, busy, and closed periods
• How empowering your team with actionable data will help build revenue while also improving the client experience
• How utilising KPIs and Call Outcomes can support the development of the team to further build revenue and identify areas for improvement within the wider business

Your  phone is more than just a communication tool, it’s a direct line to revenue and client loyalty. Every unanswered call, delayed response, or missed opportunity can cost your business thousands in lost bookings. This course is designed to help owners and managers take full control of their client call experience, by transforming the phone channel into a structured, high-performing revenue driver. Get a 25% discount on VOCA’s Insight Manager set-up just contact Nicholas directly.