With over 30 years of experience in software design and implementation, I have spent the last 11 years working exclusively in the Hair, Beauty and Aesthetics industry, helping businesses grow by providing the right tools and processes for success. My expertise lies in optimising front-of-house operations to ensure every client interaction contributes to business growth.
I am passionate about helping businesses make data-driven decisions that enhance client experience and maximise revenue. By systemising the call handling process, the front-of-house team can be transformed from a reactive role into a structured, performance-driven pro-active function. This ensures that every client call is handled efficiently, follow-ups are tracked, and no revenue opportunities are lost.
My goal is to empower Wellness business owners and managers with the knowledge, strategies, and technology to turn their reception into a high-performing, revenue-generating asset.