VOCA is an advanced call management solution designed specifically for the Hair, Beauty, Aesthetics and Wellness industry. It helps salons and clinics streamline their front-of-house operations, ensuring every client interaction is maximised for revenue and retention.
By integrating seamlessly with appointment booking system software, VOCA provides real-time insights, structured call handling processes, and performance-driven KPIs. It empowers businesses to track every call, rescue missed opportunities, and implement proven strategies to convert more enquiries into bookings.
Key benefits of VOCA include:
Call Tracking & Follow-Ups – Ensure every missed call can be dealt with
Automated Messaging – Professional, branded messaging for open, busy, and closed periods.
Data-Driven Insights – Understand why clients are calling and optimise services accordingly.
Reception Team Development – Train staff a structured KPI framework to enhance their performance.
Seamless Client Experience – Instantly access client records for a personalised, professional touch.
With VOCA, salons and clinics gain a repeatable, systemised approach to managing calls, improving efficiency, client satisfaction, and revenue growth.